Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
February 03, 2022
Easy to use Remote support
We use it as one of our Help Desk support tools. Since we are not 100% remote it allows us to support users no matter where they are located.
- Remote tech support
- The installation is more complicated than it needs to be.
- Support for more operating systems
January 19, 2022
A remote support program with a good feature set, but it's backend is growing long in the tooth.
We use SolarWinds Dameware Remote Support for remoting into machines between remote sites and VPN connections. We needed a solution that was in-house and easy to manage. Dameware Remote Support ticked all the boxes we needed at the time. We have a mix of Desktops, laptops, and camera systems that we needed remote access into without logging out the existing user. This was very important because Remote Desktop Connection will log out console connections. We looked into Windows Remote Assistance, which is baked into every copy of windows, but it was very challenging to set up, and we could not complete implementation.
- Easy automatic agent installation via MSI and GPO.
- Fast and intuitive interface for managing PCs.
- Flexible method to manage IT admins via Active Directory linking.
- While still compatible with newer versions of windows, the interface is dated. Seems to be based on an old back-end.
- Remote clipboard features are a little confusing in the beginning.
- Support for multi monitors needs help.
- Bandwidth usage seems higher than newer alternatives.
December 20, 2019
Dameware Remote Support - Saving Time AND Money
We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
- Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
- Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
- You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
- They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
We recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
- Being able to address multiple support issues at once is critical for a small or one-person support staff.
- The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
- The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.
- It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.
We use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see how the user is having the issue directly.
- Customization, integrate your security settings / requirements.
- Mass deployment. Deploy through group policy or even through the DRS module.
- Ease of use, any one can pick it up quickly.
- Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
- Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
- Chat feature, it exists but can be improved.
July 22, 2015
Best Remote Control Software
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
- Chat function.
- Good refresh rate over the wan connection without lag.
- Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
July 21, 2015
DameWare is a must for IT professionals!
DameWare gives me the ability to access any computer on my network right from my office. This is very advantageous for me because I have two offices I support with one being 50 miles from my regular location. With the built-in tools to manage desktops and work with administrative privileges when I need to, DameWare has become my go-to remote desktop application. I have nearly 100 end-user clients I support and the savings in time alone made the purchase of DameWare a great investment. With only two people supporting the IT aspect of our company we only purchased two licenses and we utilize it on a daily basis. The thing I like the most about DameWare is the ability to share the user's desktop and see what they are seeing which makes diagnosing issues substantially faster. I also quite like the simplicity of file transfers with DameWare, no guessing, no hunting, just drag and drop and you know right where your file is. I would recommend DameWare Mini Remote Control to anyone in the IT field.
- Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
- File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
- These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
- Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
- When the toolbar gets minimized it can be difficult to get it restored.
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
- Simple install.
- Manage computers remotely easily.
- The reminders or service running out or version updates required needs to have the ability to turn them off.
- Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
July 17, 2015
Simplify your world with DRS!
As the sole IT person, I am on 24 hour call. I can use DameWare to remote in from home to solve IT issues. I also use DameWare Remote Support at work as it has multi-functionality and interacts with my Active Directory. I use it for "one stop shopping" for adding new employees and PCs to the network environment. I also do have contractors that can take calls for me during an absence and they can use DRS as well to remote in from their location.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
- Ease of installing service on a new machine.
- Interactive with Windows Active Directory.
- Ease of navigation throughout DameWare Remote Support and DRS Mini Remote
- A static IP address has to be set on the machine before the service installs
July 17, 2015
I mostly love DameWare!
I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.
- Can connect to many operating systems using different protocols
- Uses a variety of authentication protocols
- Easy to configure
- The UI is a little clumsy
- Having to launch a new window after ending the last session does not make sense to me
- It has always been a real pain to login to their website for updates
July 14, 2015
DameWare save Casino IT Technicians from Frustration
DameWare Remote Support is used by the IT staff in support of our end users. It has greatly reduced the hassles of using VNC software by centralizing it into one easy to use package.
- Ease in pushing the client software to the workstation requiring assistance.
- The ability to add a friendly name to each of the computers in the support list.
- The chat feature is great. It allows us to chat with users that do not have a telephone nearby while providing them with the needed support.
- The authentication type does not always want to stay set. It would be great to set a default and have it stay set.
- Would like to see the integration with the Solarwinds line of products, including the Atlas software.
- Would like to see complete integration with Active Directory.
July 08, 2015
DameWare Remote Support Helps me, Help them.
Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to copy files to multiple workstations, or remote control workstations, and servers.
- Remote assistance of end users
- Remote file management
- Remote service management
- Older interface
- Licensing, and registration is difficult to comprehend, and manage
- I was reaching to find those shortcomings, it is quite excellent at what it does.
July 08, 2015
Best of breed
I use it for remote control of desktops and for manipulating settings on PCs. I also use DameWare Remote Support to stop processes and remove problem services. I also use it for basic network testing and server remote control and troubleshooting. I have also used it for checking on printers and installed software on individual PC's and servers. I use it for manipulating users and groups on PCs and for remote shutdown or restart of a PC. I have also made changes to registries using DameWare Remote Support.
- Mini Remote Control makes life easier for working on multiple PCs and when setting up multiple new deployments from your own workstation.
- SFT file transfers save time sending files to single or multiple PCs from a right click or drag and drop to remote connected computers.
- The ease of being able to see a remote hard drive, registry, groups, process and services without having to be at the PC or connected, is a time saver.
- Would love to be able to create or manipulate Group Policy Object (GPO)
- Like to see current user through remote registry.